Frequently Asked Questions


How to create folders and sub-folders?

Imap folders In addition to the standard imap folders like "Inbox" or "Sent", it is possible to create custom mail folders and sub-folders to better classify the mail. All imap email clients offer the possibility to create new folders. A normal folder can store email messages but no additional folders or so called sub-folders. For this append a trailing "/" to the folder name.
For example to create a folder "Family" which is able to contain additional sub-folders like "Joe", "Jane", first create a folder called "Family/" and create two folders "Joe" and "Jane" as sub-folder of "Family".

Return receipt does not always succeed

There is no Internet standard for email return receipts, thus the functionality of delivery acknowledgment is unpredictable.
Because of privacy issues, the return receipt on delivery is turned off on our servers. Also most email servers do not send a receipt on delivery and such a request will fail most of the time.
A return receipt on read will only succeed if the recipient accept to send the receipt back. Also some email clients refuse the receipt per default or do not support it. The webmail do not acknowledge return receipts.

What about security?

Our mail server supports an encrypted secure communications protocol called SSL. In general it is wise to use SSL to prevent network hackers from eavesdropping on your network traffic and getting your password. To enable SSL, you will need to check your client configuration information.
If using a browser, use the secure version of WebMail.

Web hosting

Can I keep my domain name when I change a host?

Yes. We recommend that you register your domain name with a separate registrar before getting a hosting plan. Then, when you need to move to another host, you just need to point your domain's name servers to this new host. If you registered your domain name with a host and you now want to move, you should find your registration records or contact this host and ask them how to control your domain name. If you have a problem, you can usually see the name of the registrar by performing a "Whois" query on your domain name and contact them.

How do I upload my site?

The main method of uploading files to your site's account is by using FTP. You will have to use your domain administration account and password and your domain name as hostname (usually Then you can use a built-in Windows or Internet Explorer FTP client, or some other software that supports FTP or SCP to transfer files from your hard drive to your account (see our download page). Once the files are on the server you will need to set the file permissions to "read for all" or mode 644.